How do I install the VPN app on my iPhone?
Download the kShield VPN app from the App Store, open the app, and follow the on-screen instructions to complete the installation process.
How can I reinstall the VPN configuration file?
Open the kShield VPN app > Open Settings (gear icon on the top bar) > Tap "Install VPN Configuration" > Follow the instructions
How do I connect to a VPN server?
Open the kShield VPN app, choose a server location from the list on the start screen, and tap to establish a connection.
How can I change the VPN server location?
In the kShield VPN app, go to the server list on the start screen, select a different location, and tap to switch to the new server.
What should I do if the VPN connection is slow?
Try connecting to a different server, close background apps that might be using bandwidth, or restart your iPhone.
How do I know if my VPN is connected?
Look for the VPN icon in the status bar at the top of your iPhone screen.
You can also check the kShield VPN app for connection status.
Can I use the VPN on multiple devices?
Yes, you can use the app on multiple devices if you have one Aplle ID
How do I troubleshoot connection issues?
Ensure your internet connection is stable, restart the app, try connecting to a different server, or reinstall the app.
What does a VPN kill switch do and how do I enable it?
The switch prevents your Internet traffic from being exposed if the VPN connection is disconnected.
You can enable it in the kShield VPN app server settings: Select Server > Open Server Settings (drag the bottom bar to the top) > Enable Kill Switch.
How do I update the VPN app?
Variant 1: Open the App Store, go to the Updates section, and update the VPN app if a new version is available.
Variant 2: Follow this link to the Apple Appstore and if there is an "Update" button just click it. Wait for the app to update.
Is my data safe while using the VPN?
Yes, a VPN encrypts your data, protecting it from hackers and third parties. Ensure you use a reputable VPN service for the best security.
You can read about benefits of VPN on this page.
How to cancel subscription?
Please before you stop your subscription give us feedback for what reason you did so.
Thank you.
To stop subscribing to our service, open: iPhone Settings > Your account > Subscriptions > From the list, select our app > Cancel subscription.
